FAQs

FAQs

ORDERING
Placing an Order
Placing an order with yogashop.com is easy. Either make your purchase on
yogashop.com or simply email to info@yogashop2018.com. Please note that
orders cannot be modified after they are successfully submitted.
Finding Items
Either enter the product number or keywords for the item that you are interested in
purchasing into the search box by clicking the magnifying glass on the top
right of the page, next to the shopping cart, or simply browse through our
categories and use refinements under the “Filter” tab to narrow the results
down to products that fit your needs. Click on the image of the item you would
like to learn more about to get to the product detail page. Here you will find
additional imagery, product description, available colors and sizes, customer
ratings, and reviews.
Adding Items to Your Shopping Cart
When you are ready to make your purchase simply select size and color (if
applicable) and click the “add to cart” button. If you would like to continue
shopping, just select any of the category tabs at the top of the site to get back
to the home page.
Checking Out
You can access your shopping cart simply by clicking on the cart link at the top right
of the site. Review the items in your cart to make sure they are correct and
make any changes necessary. You can update quantities and remove items
from your shopping cart here. When you are satisfied with your selection,
click the “checkout” button.
Secure Online Shopping
Our website is secure and encrypted to protect any information you enter while
ordering. We use the latest security measures to ensure your information is
protected.
Enter a Shipping Address
Provide the address to where you would like us to ship your order. If the billing
address differs from your shipping address, please uncheck the box that
states “use this address for billing” below the address fields.
Multiple Ship-to's:
We do not accept multiple shipping addresses for orders placed on
yogashop2018.com
Choose Your Shipping Method
Select the appropriate shipping method for how quickly you would like to receive
your order. 

Provide Payment Method
We accept IDEAL, Paypal Visa, MasterCard, American Expres You may also use a
yogashop2018.com Gift Certificate as a method of payment. Enter your gift
certificate code in the Billing step of checkout. If you are using a debit card,
your bank may deduct or set aside the necessary funds to cover the order for
a period of up to 5 business days. Yogashop2018.com does not collect
payment until the order has been shipped from our fulfillment center.
Review and Submit Your Order
Enter your gift certificate code in the Billing step of checkout. If you are using a
debit card, your bank may deduct or set aside the necessary funds to cover
the order for a period of up to 5 business days. 
We charge sales tax for orders shipping
Redeeming a Coupon/Promotional Code
Any promotional offer code should be entered in the shopping cart.
Order Status
You will also receive an order confirmation email within minutes of submitting an
order and a ship confirmation email with a tracking number when the order is
processed and shipped.
Imagine I place an international order; do I have to pay taxes? Your order may be
subject to import duties and taxes, which are levied as soon as a shipment
reaches the destination country. The general amount for tax and duties is
21% of the amount in euros of the merchandise. However, this is only a
general guideline and you should contact your customs office for specific
amounts and percentages.
Yogashop2018.com is not responsible for any levies or taxes that are applied to your
order. You are responsible for paying extra costs for customs clearance.
Customs policy differs from country to country; Contact your local customs
office for more information. Please note, in rare cases, customs officers may
delay the delivery of a number of packages.
According to the law, we must declare all goods according to the full amount and
therefore this amount can not be changed to reduce internationally adjusted
rates.
If you refuse a shipment from yogashop2018.com, you are responsible for the original
shipping costs and any fees for the import made on the packaging and the
costs of returning the package to Yogashop2018.com. This amount will be
deducted from your merchandise refund. In case the return costs are higher
than the amount of the goods plus shipping costs, you will not be
reimbursed.
Shipping time
In addition, delivery time varies depending on country and courier service. For
information regarding delivery time, please directly contact the supplier.
If you have a problem with a purchase you made, you can let us know. However, we
do not allow buyers to abuse the Buyer Protection Programs such as by:
Opening a case when you've already received a refund
Opening a case as retaliation against a seller
Making false claims against a seller
Allowed
Opening a case after you didn't receive the item and you haven't been able to
resolve the issue directly with the seller
Opening a dispute after the item you received didn't match the description in the
product listing
Not allowed
Claiming an item hasn't been received when it has
Claiming an item differs significantly from its description in its product listing when
the item’s condition is consistent with its listing
Opening a case when you have already received a refund from the seller or
reimbursement from your payment provider
Opening a case against a seller as a form of retaliation following previous disputes
Threatening to open a case against a seller in order to obtain a discount or
additional goods and services, when the item had arrived in the condition as
described in the product listing
A pattern of excessive opening of buyer protection cases
Everyone who shops on yogashop2018.com receives the following
guarantees:
Full Refund if you don’t receive your order
You will get a full refund if your order does not arrive within the delivery time
promised by the seller.
Full or Partial Refund if the item is not as described
If your item is significantly different from the seller’s product description, you can
A: Return it and get a full refund, or B: Get a partial refund and keep the
item.
If your order doesn't arrived within the promised time, or isn't as described contact
the seller.We are happy to quickly resolve any issues.
How can I protect myself from late deliveries?
What can I do if my order doesn't arrive within the seller's guaranteed delivery
time? You can submit refund requests up to 15 days after your order has been
completed. You can do this by sent an email to the seller. 
Returns & Refund
The items I received were not as described by the seller. What can I do?
Any product delivered to you that fails to match the seller’s description is eligible
for a refund. You can also work out a solution that is agreeable to both you
and the seller.


Products which fall under this return policy can be returned domestically, as long
as they are unused and in the original packaging. No questions asked!

Guaranteed Genuine
If a product that falls under this guarantee is found to be counterfeit, you will get a
full refund (shipping costs included). 
What if I am simply unhappy with my purchase? Can I get a refund, even if there is
nothing wrong with the product? 
Yes, any product that is covered by Domestic Returns can be returned domestically,
as long as it is unused and in perfect condition. No questions asked.

I have not received my order. What can I do?
If you don’t receive order, please try below several methods to solve the issue and
protect your payment:
You can track the order with the tracking number offered by seller:
If you find the tracking number is invalid, it may be because the shipping company
needs 3 to 7 days to update the shipping status. You can also contact seller to
get more shipment information, and recheck the tracking number. You may
leave a message on order detail page or click "Contact Seller" to chat with the
seller online.
If the seller don't help you or the problem is unable to be solved, You will get full
refunds

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